Your Brinkley’s 17-digit Vehicle Identification Number (VIN) can be found on the Federal Certification Label located on the off-door-side (also known as driver’s side) towards the front of your RV. Typically, this label is located in front of the compartment containing the LP tanks.

Make sure all 17 digits are entered correctly. It’s easy to confuse zeros “0” with the letter “O”. If your VIN isn’t found, it’s likely due to a delay from your dealership. Some dealerships take a few months to submit registrations to Brinkley.

About Welcome Kits Fulfillment Process:

• We update this status page with new VINs monthly, based on dealership registrations.
• Welcome Kits typically ship about a month after we receive your registration.
• There may be occasional delays due to backorders.
• It can take up to 6 months after the purchase of your Brinkley and receiving your Welcome Kit.

Everyone who purchases a brand new Brinkley RV though a Brinkley approved dealership registered with a US or Canadian physical mailing address. Secondary owners are not eligible.

Each Brinkley Owner Welcome Kit gift package will include:

• 2 – Brinkley Embroidered Hats
• 1 – Brinkley Keychain
• 1 – Brinkley Fleece Throw Blanket
• 1 – $75.00 Gift Card to the Brinkley Gear Store
• 1 – Thank You Letter

After Brinkley receives your registration from your selling dealer, your package may take up to three months to ship and up to 10 days for standard UPS delivery. Please note that registrations submitted to Brinkley RV from dealerships can range from a few days up to four months after your purchase date.

Your UPS driver will try to leave your package out of plain sight to protect it. Check exterior doors or other places your package could’ve been placed, like the porch, back patio, or garage. Also, check with anyone who may have picked up your package, like a neighbor. If you still can’t find it, please start by checking with UPS first by clicking here.

If UPS is unsuccessful in tracking down your package, or it was shipped to an address you are no longer at, please contact us by clicking here.

If your package was shipped to the wrong address, or you no longer live there, please contact us by clicking here.

For questions about placing an order on the Brinkley Gear Store or open orders placed after July 1st, 2025, please contact API St. Andrews via email at sara@sapimage.net or by phone (574) 259-7112.

To redeem the gift card provided in your Welcome Kit, during the checkout process under the “Payment” section, enter the code in the ‘Apply discount code‘ field and click apply.

For questions about orders placed prior to July 1st, 2025, please contact Springer Design via email at Orders@springerdesigninc.com or by phone (574) 535-9132.

If you only need to update your registration information, please click here to contact the Brinkley Customer Care team.

If your welcome kit package has shipped or was delivered to the wrong address, click here to contact the Marketing Department.