We are currently in an early phase of testing and optimizing our backend systems and fulfillment workflows. While the direct-to-customer storefront is not yet open to the general public, we are actively refining our internal processes to ensure a seamless retail experience. If you do not have an invitation PIN for testing, you can be the first to know when we officially launch by signing up for our Newsletter.

At this time, this form is strictly for direct retail parts requests. If you believe the parts you are ordering may be covered under your warranty, please contact our Customer Care team at (574) 501‑4280, option 1, then option 2 or email at [email: RetailParts@BrinkleyRV.com | subject=Retail Parts Warranty Question | text=RetailParts@BrinkleyRV.com] before placing a parts order through this form.

Yes. To ensure absolute compatibility and to maintain our brand standards for precise part matching, a valid 17-digit Brinkley VIN is required for all OEM direct requests. This allows our backend team to cross-reference your specific model layout before executing fulfillment.

We accept major credit cards or debit cards.

Yes. We currently ship to Canada, excluding Quebec. International shipping rates and timelines are calculated at checkout.

We offer standard and expedited shipping. Note: Some items may not qualify for expedited shipping due to size, weight, or carrier restrictions.

Shipping rates and delivery times are based on the shipping speed you select and the weight and size of the parts being shipped. Exact costs are calculated at checkout.

We do not currently offer free shipping. Shipping costs are calculated at checkout.

Once your order ships, you'll receive a shipping confirmation email with a tracking link. If your order ships in multiple packages, you'll receive a separate tracking number for each shipment.

If your order ships in multiple packages, you'll receive a separate tracking number for each shipment. Items may arrive on different days, so check all tracking numbers before contacting us about a missing item.

Address changes are only possible before your order ships. Contact our Customer Care team immediately if you need to update your shipping address. Once a shipment is in transit, address changes may not be possible depending on the carrier.

You may reach our Customer Care team at (574) 501‑4280, option 1, then option 2 , or email [email: RetailParts@BrinkleyRV.com | subject=Retail Parts Address Change Request | body=To help us resolve your inquiry quickly, please provide your sales order number. | emaildisplay=Brinkley Parts Direct | text=RetailParts@BrinkleyRV.com].

Yes. Weekends, holidays, severe weather, and high carrier volume can all affect delivery times. For the most current updates, use the tracking link in your shipping confirmation email.

Damaged or defective parts: If a part arrives damaged or defective, let us know within 48 hours of delivery. Call our Retail Parts team at (574) 501‑4280, option 1, then option 2, or email [email: RetailParts@BrinkleyRV.com | subject=Retail Parts Order Issue | body=Please provide your sales order and tracking numbers. If your item arrived damaged, please also attach photos of the damaged part and all sides of the packaging so we can file a claim with the carrier. | emaildisplay=Brinkley Parts Direct | text=RetailParts@BrinkleyRV.com].

When you reach out, please have:
• Sales order number
• Tracking number
• If the part is damaged: photos of the damaged part and all sides of the packaging

We'll review what happened and walk you through the next step, whether that's a replacement, a refund, or another option. If a direct replacement isn't available, a member of our team will follow up with you.

Lost packages: If tracking shows your package as delivered but it isn't there, check around your property and with neighbors first, then contact the carrier directly. If the carrier confirms the package is lost, call our Retail Parts team at (574) 501‑4280, option 1, then option 2, or email [email: RetailParts@BrinkleyRV.com | subject=Retail Parts Order Issue | body=Please provide your sales order and tracking numbers, and confirm that your carrier has reported the package as lost so we can help resolve it. | emaildisplay=Brinkley Parts Direct | text=RetailParts@BrinkleyRV.com] and we'll help get it resolved.

Ask the carrier for proof of delivery (such as a delivery photo or GPS scan). Check around your property and with neighbors. If you still cannot locate the package, contact our Retail Parts team at (574) 501‑4280, option 1 or retailparts@brinkleyrv.com right away and we will assist with next steps.

Orders can be delayed due to high seasonal demand, severe weather, carrier issues, address verification problems, or backordered items. We work closely with our carriers to minimize delays and will notify you if we receive a delay update.

Use the tracking link in your shipping confirmation email. If your tracking hasn't updated in 48 hours, contact our Customer Care team at Retail Parts team at (574) 501‑4280, option 1, then option 2, or email retailparts@brinkleyrv.com for assistance.

If your package is confirmed lost by the carrier, we'll work with them to resolve the issue and determine the appropriate next steps, which may include a replacement or refund.

Most parts can be returned within 30 days of delivery, provided they meet the following conditions:

• Unused & uninstalled
• In resalable condition
• Returned with all original accessories included

Return shipping costs apply. Some items are non-returnable. See the related question and answer below for the full list.

Yes. The following items cannot be returned:

• Electrical components
• LP system/propane parts
• Special-order parts
• Installed parts
• Consumables
• Safety-related items

For defective items after 30 days, returns and exchanges must be handled directly with the manufacturer. Clearance and outlet items are final sale.

All returns require a Return Merchandise Authorization (RMA) number.

To request an RMA, contact our Retail Parts team at (574) 501‑4280, option 1, then option 2, or retailparts@brinkleyrv.com and provide the following:
• Sales order number
• Part description and quantity being returned
• Reason for return
• Photo of the part (for damaged items, ensure the damage is clearly visible)

If your return qualifies, we will send you a return label and a Return By Date. Items must be dropped off with the carrier by that date to avoid additional fees.

Yes. Most unused parts in their original packaging can be returned within 30 days of delivery. The item must be in resalable condition, and return shipping costs will apply.

» If the return is due to a Brinkley RV error (such as receiving the wrong item or a defective product), we will cover return shipping.

» For all other reasons (change of mind, ordered the wrong part, etc.), the customer is responsible for return shipping costs. Your order refund or exchange will still be processed once we receive the item.

Yes. Exchanges are available for most parts. Contact our Retail Parts team at (574) 501‑4280, option 1, then option 2, or email [email: RetailParts@BrinkleyRV.com | subject=Retail Parts Exchange | body=To help us resolve your inquiry quickly, please provide your sales order number. | emaildisplay=Brinkley Parts Direct | text=RetailParts@BrinkleyRV.com] to confirm availability and arrange your exchange.

• An exchange order will be created at the same shipping speed as your original order.
• The exchange order will not ship until we receive your original item back.
• We recommend shipping your original item as soon as you request an exchange to avoid delays.
• If a direct replacement isn't available, a member of our team will follow up with you.

Most parts can be returned within 30 days of delivery for a refund. For select items, we may offer a replacement or exchange instead.

Refund types:
• Standard: Returned to your original payment method.
• Partial: Issued if the returned item shows signs of use, damage, or missing parts.

For orders in foreign currency, refunds are issued in your local currency at the original exchange rate.

Yes. The following guidelines apply to returned items:

Late Fee (20% of item price): Applies if the item is not dropped off with the carrier by the Return By Date. However, if the return is shipped within the 30-day window but dropped off after that date, a credit will still be permitted.

Damage: Items returned damaged, incomplete, or not in original condition (for reasons not caused by Brinkley RV) are not eligible for credit.

These conditions do not apply when the return is due to a Brinkley RV error.

Some returns may incur a restocking fee of 10–20% of the item price, depending on the item and the reason for return. Restocking fees do not apply when the return is due to a Brinkley RV error.

Yes. When we process a refund, we return the full amount paid, including any applicable sales tax, based on the tax rate at the time of your original purchase. If only part of your order is returned, only the tax on the returned item(s) is refunded.

Sales tax on an exchange depends on the price difference between the items:

• If the new item is the same price, no additional tax is charged.
• If the new item costs more, tax applies to the price difference.
• If the new item costs less, we will refund the difference, including the applicable tax.

[hl]⚠️We strongly recommend professional installation for all electrical components. Incorrect wiring or configuration can result in fire, shock, severe injury, or death.⚠️[/hl]

Please contact your dealer or use our Service Center & Mobile Technicians Locator to find a qualified technician near you.

[hl]⚠️LP gas and fuel system parts must be serviced or installed by a qualified professional.⚠️[/hl]

Depending on your state or local regulations, a licensed technician may be required. Even where licensing is not mandatory, Brinkley RV strongly recommends using a qualified, licensed professional for all propane-related work. Improper installation or service can result in explosion, fire, severe injury, or death.

Use our Service Center & Mobile Technicians Locator or find a dealer to locate a certified technician.

RV appliance installation or repair often involves electrical systems and, in many cases, propane or gas connections. State and local regulations may require a licensed technician. Even where not required, Brinkley RV strongly recommends using a qualified professional to ensure safety and code compliance.

[hl]⚠️If you are not trained, do not attempt installation.⚠️[/hl]

Contact your dealer or use our Service Center & Mobile Technicians Locator for assistance.

No. HVAC systems involve electrical components and may require refrigerant handling. Incorrect installation can cause fire, injury, or system damage.

Please use our Service Center & Mobile Technicians Locator or find a dealer to schedule a qualified technician.

[hl]⚠️Professional service is required for chassis and slide-out systems.⚠️[/hl]

These components involve both mechanical and electrical elements. Improper repair can cause collapse, injury, or damage to your RV.

Contact your dealer or use our Service Center & Mobile Technicians Locator for assistance.

Minor plumbing parts such as faucets may be owner-replaceable, but major plumbing repairs or modifications should be performed by a qualified technician to avoid leaks, water damage, mold growth, or structural issues.

Modifications to factory-installed plumbing components may also void your Brinkley RV warranty. Use our Service Center & Mobile Technicians Locator or find a dealer for help.

Follow all manufacturer instructions for application, including temperature ranges, cure time, surface preparation, and product-specific requirements. If you have safety concerns, contact the manufacturer directly. Improper use can lead to leaks, sealing failure, or component damage.

If you are familiar with basic wiring, some audio/video systems may be owner-installed. If you are not experienced with vehicle electrical systems, we recommend seeking professional help to avoid electrical hazards or damage.